Shop policy update

I’m still up to my ears in thread but in the meantime I’d like to share my newly-updated shop policies, in the interests of clarity and consistency. These apply exclusively to customers outside the UK, so if you live in the UK most of this post won’t apply to you, and you can happily skip forward to the picture at the end.

If you are overseas (that is, not resident in the UK), please take the time to read the following:

When completing the checkout, please ensure that you pick the correct country from the drop-down menu. Any orders where the address and country do not correspond (for example, a US address with UK as the country) will be cancelled and refunded and you will need to place your order again. Choosing UK, when you don’t live in the UK, will cause the automated checkout to apply UK shipping rates, and this is insufficient to cover posting overseas. You must pay the correct shipping rate for your country. In most cases, the ‘everywhere else’ shipping option covers USA, Canada, Australia and mainland Europe; shipping costs to these destinations are almost identical. It costs the same to post one small item (e.g. a thread skein) as it does to post several, so the more you buy, the more cost-effective the postage charges become. If you are in any doubt about the postage costs, please contact me before completing the checkout.

Your purchase may be subject to additional customs charges depending on your location. You can use online import tax calculators to estimate what the additional import charges will be before you buy. Please be aware that I have no control at all over how much you will be charged in import duties; it is your responsibility to find out before making a purchase.

Your customs office may occasionally open and inspect your parcel before delivering it to you. While I appreciate that this can be disappointing (because they usually don’t repackage your parcel as attractively as I did in the first place) please understand that I have no control over this.

When paying by card, please try and remember your purchase when your bank statement arrives. The amount will look different because of the currency conversion. If you initiate a dispute with your bank because you don’t recognise the amount, I then have to prove to your bank that you did make the purchase, and I am charged a non-refundable fee even when the purchase was genuine. Please contact me before initiating a dispute if you are in any doubt about your purchase.

And there we are. I hope that’s clear without being unnecessarily heavy-handed.

In the meantime, we have this (among many other delights) to look forward to:

It will be done when it’s done (actually it will be done when our bathroom’s done, as I still have to paint the ceiling again). It’s been a very busy few weeks.